Soft Skills & Leadership
The skills a Soft Skills & Leadership assessment can cover, how the assessment runs, and a sample question to try.
Skills covered
Candidates declare the skills they have, and each sitting is generated for their target role and those skills. These are skills from this field that an assessment can cover.
- Communication
- Leadership
- Critical Thinking
- Problem Solving
- Decision Making
- Collaboration
- Emotional Intelligence
- Conflict Management
- Active Listening
- Stakeholder Engagement
Sample question
A customer is frustrated because the same issue has happened again. What should you do first?
- AAcknowledge their frustration and confirm you understand the problem
- BExplain the relevant company policy in detail
- CTransfer them to another team straight away
- DAsk them to send an email instead
Show the answer
A. Acknowledge their frustration and confirm you understand the problem
Acknowledging the customer's experience builds trust and makes sure you are solving the right problem before acting.
A sample only. Real questions are generated fresh for each sitting, so this exact question will not appear.
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What the assessment looks like
A 25-question skills test and a 7-question text interview, about 50 minutes in total.
Sections
- Multiple-choice questions12 questions
- Scenario questions8 questions
- Written case questions5 questions
- AI text interview questions7 questions
- Total time
- About 50 minutes
- Score validity
- Your verified score stays valid for 90 days.
- Retakes
- One free early retake every 90 days; Premium adds a second.
Look around first. You can browse jobs and save the ones you like before taking the assessment. Saving a job doesn’t require it; applying does.