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Refund Policy

Last updated: June 16, 2026

This Refund Policy explains billing, cancellations, and refunds for CalHire, Inc. ("CalHire") paid plans. Candidates always use CalHire for free; this policy applies to employer, enterprise, and agency plans. It is part of our Terms of Service.

1. Billing

Subscriptions are billed in advance, monthly or annually, through our regional payment processors — Razorpay for India (₹) and Paddle for international and UAE customers ($, AED). Paddle acts as Merchant of Record for those transactions. Applicable taxes (VAT, GST, sales tax) are added at checkout.

2. 14-day money-back guarantee

For self-serve monthly and annual plans, if you are not satisfied you may request a full refund within 14 days of your initial purchase. This applies to first-time purchases only and is in addition to any statutory rights.

3. Renewals and cancellations

You can cancel anytime in billing settings. Cancellation stops future renewals; your plan stays active until the end of the current paid period. Renewal charges are generally non-refundable except where required by law or under the guarantee above. We send renewal reminders where required.

4. Annual plans

Annual plans can be cancelled anytime to prevent the next renewal. Mid-term refunds for annual plans are not provided except within the 14-day window or where required by law.

5. Metered and add-on usage

AI-metered features and usage-based add-ons that have already been consumed are non-refundable.

6. Enterprise and agency agreements

Enterprise and agency plans are governed by their signed order form or master agreement, which controls payment terms and any refund or credit arrangements.

7. Regional consumer rights

Nothing in this policy limits non-waivable consumer rights:

  • EU/UK: statutory withdrawal rights may apply to consumer purchases; where you ask us to start the service immediately, the right to withdraw may be limited to the extent the service has been used.
  • India: refunds, where due, are processed to the original method via Razorpay subject to its timelines.
  • UAE: refunds follow applicable UAE consumer-protection law and the Merchant of Record's process.

8. How to request a refund

Email billing@calhire.com from your account email with your invoice reference. Approved refunds are issued to your original payment method; processing time depends on the payment provider and your bank.

9. Chargebacks

If you believe a charge is in error, please contact us first — we aim to resolve billing issues quickly and amicably before any chargeback.