Appeals Policy
Last updated: September 20, 2026
A verified score is meant to be portable — you earn it once and carry it. That only works if you can challenge one you believe is wrong. This policy explains how.
Two things are true of every appeal: a human resolves it, and the outcome is written to a record that cannot be edited afterwards.
1. What you can appeal
Any scorecard issued to you, and any integrity flag raised on one of your sittings. You choose a reason when you file:
- A question was ambiguous, incorrect or unfair.
- A technical problem interrupted the assessment — a disconnect, a timer, a broken tool.
- The answer was right but scored low.
- An approved accommodation was not applied.
- You are contesting an integrity flag raised on your sitting.
- Something else, described in your own words.
You write your case in your own words; at least a sentence or two is required, because a reviewer needs something to examine. There is no form of words that helps, and nothing you write is shown to an employer.
2. Who reviews it
A human reviewer. That is not a courtesy — it is the rule the whole system is built around: no automated process can resolve an appeal, uphold a flag, or close your case.
The reviewer sees the flagged evidence and your case. They do not see, and do not need, your identity.
3. How long it takes
48 hours is the resolution target, measured from when you submit. An appeal that passes it is flagged automatically as having breached the target, so a missed case surfaces rather than sitting quietly in a queue.
You get a reference number in the form APL-YYYYMMDD-NNNN when you file. Quote it in any correspondence.
4. The four outcomes
| Outcome | What it means |
|---|---|
| Upheld | The reviewer examined it and the score stands. You get a written explanation of why, framed around what would move it |
| Adjusted | A correction was warranted. The change is applied and the before-and-after is recorded permanently |
| Retest granted | A technical failure is confirmed. You get a fresh sitting, and the failed one does not count against you |
| Under review | A reviewer has it open and is working through the evidence |
There is no outcome that removes you from consideration. An appeal cannot make your position worse: the worst case is that the score you already had stands, with an explanation you did not have before.
5. What is recorded
Every appeal and every outcome is written to an append-only, hash-chained audit record: the reviewer, the decision, the reasoning, and any adjustment. Nobody — including us — can quietly change a resolved appeal afterwards.
We keep this because it is what makes the process checkable rather than merely stated, and because the EU AI Act's human-oversight obligations expect a decision trail that exists independently of the people who made the decisions.
6. One open appeal at a time
You can have one open appeal per scorecard. Once it is resolved you can file again if genuinely new grounds exist — resubmitting the same case does not get a different reviewer, it just delays the queue for everyone.
7. Integrity flags specifically
An integrity signal is advisory. It is a probability, never a verdict, and no flag has ever been able to decline a candidate — flags route to a person by design. When you appeal one, the reviewer is looking at the underlying evidence, not at the signal's number.
If a flag is not upheld, it is cleared on your record.
8. If you are still not satisfied
Write to privacy@calhire.com with your appeal reference. Where a privacy or data-protection right is involved, the routes in Sections 9 to 14 of our Privacy Policy — including your local supervisory authority — remain open to you regardless of what we decide here.