calhire

Terms of Service

This is a template pending legal review.

Last updated: September 21, 2026

These Terms of Service ("Terms") are a binding agreement between you and Arihance Systems Private Limited (CIN U62011DL2026PTC468013) ("CalHire") governing your access to and use of the CalHire website and services. By accessing the site or using the services you agree to these Terms. If you use CalHire on behalf of an organization, you represent that you are authorized to bind it.

1. Eligibility

You must be at least 16 years old (or the age of majority where you live) and able to form a binding contract. The services are not available where prohibited by law.

2. The services

The public website provides information about CalHire. Account creation, authentication, and the hiring product live in the CalHire application. Platform use is governed by your order form or master subscription agreement; for candidates, by the in-product terms presented at sign-up.

3. Acceptable use

You agree to use CalHire lawfully and to follow our Acceptable Use Policy, which includes respecting candidate anonymity and the integrity of assessments. We may suspend or terminate access for violations.

4. Plans, billing, taxes, and refunds

Paid plans are billed in advance in US dollars through Paddle, which acts as Merchant of Record. You authorize recurring charges until you cancel. Taxes (VAT, GST, sales tax) are added as required. Candidates use CalHire for free. Refunds and cancellations are governed by our Refund Policy, including the non-waivable regional consumer rights described there.

5. Placement fees and agency introductions

Separately from your subscription, a one-time placement fee applies in two cases only: when you hire a candidate you first contacted through marketplace outreach (inviting a candidate from the CalHire talent marketplace), and when you hire a candidate through an agency placement. The standard fee is 10% of the hired candidate's salary; your plan or a negotiated agreement may set a different rate.

  • Shown in advance. The fee percentage that applies to you is shown before you send an outreach offer.
  • Charged once. The fee is charged a single time, when a candidate hired through marketplace outreach or through an agency placement accepts an offer.
  • No fee on direct applications. No placement fee applies to candidates who applied directly to your job.

5.1 Who pays whom

Two separate payments can arise from one hire, and they are not the same thing:

  • You pay the agency. Where a recruiting agency introduces a candidate you hire, the agency's own placement fee is a matter between you and that agency, on the terms you agreed with them. CalHire is not a party to it, does not set it, and does not collect it. CalHire gives the agency the invoicing tools and gives you the record of the introduction.
  • You pay CalHire. The platform placement fee described above is separate, is owed to CalHire, and is charged once on a marketplace-outreach or agency-placement hire.

5.2 Non-circumvention

When an agency submits a candidate to you through CalHire, we record the introduction: the date, the candidate's anonymous handle, and the role. That record is visible to both you and the agency from the moment it is made, before any invoice exists.

For 180 days from the introduction, if you hire or engage that candidate — directly, through another agency, through an affiliate, or as a contractor, and whether or not the hire is made on the role they were introduced for — the engagement is attributed to the introducing agency, and that agency's fee arrangement with you applies. Taking the introduction off the platform does not remove it.

You agree not to solicit a candidate introduced to you through CalHire in order to avoid an agency's fee, and not to pass an introduction to a third party for that purpose. Agencies likewise agree not to use the platform to claim an introduction they did not make. Recording an introduction is a commercial fact between two businesses: it never affects the candidate, who is not a party to it and owes nothing to anyone under this section.

6. Customer data and privacy

Our handling of personal data is described in the Privacy Policy. A data-processing agreement for platform data processed on a customer's behalf is being prepared with our counsel; until it is published, enterprise customers who need written processing terms should contact us. You are responsible for using CalHire in compliance with applicable employment, anti-discrimination, and data-protection laws (including the GDPR, UK GDPR, UAE PDPL, India DPDP Act, and US state privacy laws).

7. Intellectual property

CalHire and its licensors own all rights in the website and services — software, text, graphics, and logos. We grant you a limited, revocable, non-exclusive license to use the services as permitted. The CalHire name and logo are our trademarks. Feedback you provide may be used without restriction.

8. Third-party services

The services may interoperate with third parties (e.g. payment processors, ATS systems). Your use of those is governed by their terms, and we are not responsible for them.

9. Disclaimers

The services are provided "as is" and "as available" without warranties of any kind, to the maximum extent permitted by law. We do not warrant uninterrupted or error-free operation, or any hiring outcome.

10. Limitation of liability

To the maximum extent permitted by law, CalHire will not be liable for indirect, incidental, special, consequential, or punitive damages, or loss of profits or data. Our aggregate liability arising out of the services will not exceed the greater of the amounts you paid to CalHire in the 12 months before the claim, or USD 100. Nothing limits liability that cannot be limited by law.

11. Indemnity

You will indemnify CalHire against claims arising from your unlawful use of the services or breach of these Terms, to the extent permitted by law.

12. Suspension and termination

We may suspend or terminate access for breach, legal risk, or non-payment. You may stop using the services at any time; cancellation of paid plans is handled per the Refund Policy.

13. Consumer rights by region

Nothing in these Terms limits non-waivable statutory rights you may have as a consumer:

  • European Union & United Kingdom: mandatory consumer-protection and distance-selling rights, including statutory withdrawal/"cooling-off" rights where applicable (see the Refund Policy).
  • United States: rights under applicable federal and state consumer-protection laws; nothing here waives non-waivable warranties or remedies.
  • United Arab Emirates: rights under applicable UAE consumer-protection law.
  • India: rights under the Consumer Protection Act, 2019 and related rules.

Where a mandatory local law conflicts with these Terms, that law prevails to the extent of the conflict.

14. Governing law and disputes

These Terms are governed by the laws of India, excluding conflict-of-laws rules, unless your order form or local mandatory consumer law specifies otherwise. The parties submit to the courts of New Delhi, India, without prejudice to mandatory rights to bring claims locally.

15. Changes

We may update these Terms; material changes are indicated by the "last updated" date and, where required, by notice. Continued use after changes take effect constitutes acceptance.

16. Contact

Questions about these Terms: hello@calhire.com. Privacy questions: privacy@calhire.com.