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Capability

AI text interview

Two decisions define this feature: it is text rather than video, and the model never receives anything that identifies the person answering.

CalHire’s AI interview is a short, text-based conversation that every talent takes as part of the vetted assessment. Each question is written from the role, the talent’s experience level and declared skills, and the answers so far, and every transcript is scored on the same four dimensions: communication, depth of knowledge, problem solving and relevant experience. It is deliberately not a video interview: no facial analysis, no tone or speech scoring, no video recording. Two still photos are taken for identity and only people compare them. No personally identifying information is sent to the model at any point, and the resulting score is one weighted input into a ranking a person reviews.

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The short version

  • Text only. Live video rounds on the platform are run by people, and no model watches or listens to them.
  • No personal data reaches the model. That is a hard architectural boundary, not a privacy setting.
  • Every transcript is scored on the same criteria, which is what makes the scores comparable.
  • The interview score is one weighted part of the vetted score, and the vetted score one part of a ranking a person acts on.

Why text, when everyone else records video

Video interview scoring had a bad decade and deserved it. Systems that rated applicants on facial expression and vocal tone were sold widely, then withdrawn or restricted after regulators and researchers looked closely. The core problem was never the accuracy of the model. It was that appearance and speech carry disability, ethnicity, age and neurotype, and a model trained on past hiring outcomes learns to reward whatever the past rewarded.

Text sidesteps the whole category. What is being read is what the talent wrote about the work. A talent with a stammer, a strong accent, a facial difference, or a webcam pointed at a shared kitchen is on identical footing with everyone else, and no adjustment or accommodation request is needed to get there.

It is also a better instrument for most of what an early-stage interview is trying to find out. Written reasoning can be read twice and checked, so every score carries the reasoning behind it. Companies read the transcript with identifying details removed, never a recording of how it looked to answer.

How an interview runs

  1. 1

    The talent starts it when they are ready

    It opens the vetted assessment, whenever the talent chooses, day or night. Nobody schedules it, and nobody needs to be online on the other side. There is no skills test before it.

  2. 2

    Each question follows the last answer

    The interviewer writes each question from the role, the talent’s experience level and skills, and the conversation so far, and probes for reasoning and depth. Non-technical interviews include workplace scenarios. It never asks for audio or video, and it is untimed. Separately, the camera takes two still photos, at the start and before the last answer, so a person can confirm the same talent sat it. No model sees them.

  3. 3

    Every transcript is scored on the same criteria

    Communication, depth of knowledge, problem solving and relevant experience, each rated on a five-level rubric with the answer it rests on quoted. A score with no stated reason is not something a reviewer can check or a talent can appeal.

  4. 4

    The answers stay the talent’s own

    Paste is blocked during the interview and leaving the page is recorded for the integrity check. Anything unusual goes to a person to weigh, never to an automatic decision.

  5. 5

    The result feeds the vetted score

    For technical roles it counts 40 percent, beside a two-problem coding round at 60 percent; for every other role it is the whole vetted score. Your team reads the ranked list and decides what happens next.

The boundary the model never crosses

No personally identifying information is sent to any language model. Not the talent’s name, not their email, not their employment history, not anything that could be used to work out who they are. The model sees the role, the track, the talent’s experience level, declared skills and industries, the conversation and the scoring criteria.

This is worth stating precisely because it is the kind of claim vendors make loosely. It is enforced at the architecture level: the interview service composes prompts from a bounded, non-identifying set of fields, and the boundary is one of the platform’s standing invariants rather than an option a tenant can switch off.

It matters for a reason beyond privacy. A model that cannot see who is answering cannot condition its scoring on who is answering. Removing identity from the model’s input is the same protection that anonymous screening gives a human reviewer, applied to the component that scales fastest.

What structure actually buys you

  • Comparability

    Every transcript is scored on the same criteria and the same scale, so two talent are compared on what they showed rather than on who happened to interview them.

  • A defensible record

    The questions, the answers, the scores and the reasoning behind them are all retained. If a decision is ever challenged, the record is the thing that answers it.

  • No scheduling

    Talent starts whenever they are ready rather than in a booked slot. Anyone in another time zone, on shift work, or in a job they have not left yet is not quietly excluded by your calendar.

  • Follow-ups that probe

    Each question builds on the last answer, so a rehearsed opener is not enough: the interviewer asks how and why.

What this does not do

It does not replace a human interview. It is an early structured stage that narrows a field fairly. Judgement about a person, a team and a specific job is human work, and the platform expects you to do it before an offer.

It cannot assess what writing cannot carry. Bedside manner, physical craft, live negotiation under pressure and stagecraft are all real requirements that a text interview measures badly or not at all. For those, use a work sample or a human conversation, both of which the platform supports.

Text advantages fluent writers. This is a real limitation and worth naming rather than glossing. Communication is one of four dimensions, beside depth of knowledge, problem solving and relevant experience, and a role where written communication is genuinely irrelevant should weigh the interview accordingly.

Integrity records are signals, not proof. Leaving the page can be innocent, and blocking paste does not stop someone reading from another screen, so the platform treats every record as evidence for a human to weigh rather than a finding to act on.

Questions people actually ask

Does the AI decide who advances?
No. It scores answers against the rubric and contributes a weighted part to a ranking. AI never decides who moves forward: advancing is an action your team takes, recorded in the audit trail.
Is there a video interview at all?
Yes, later in the process, and it is conducted by your team with scheduling support. It is a human conversation. No model watches video, analyses a face, or rates a voice at any stage.
What personal data does the model receive?
None. Prompts are composed from the role, the track, the talent’s experience level, declared skills and industries, the conversation and the scoring criteria. Identity is held separately by the identity broker and is not available to the interview service.
Can talent use AI to write their answers?
Paste is blocked during the interview and leaving the page is recorded, and each question follows up on the last answer. Anything unusual goes to a person to review, because a wrong accusation here is costly and unfair.
How long does a talent get?
The interview is untimed, and the talent starts it whenever they choose. There is no booking and no window to fit around a current job. On technical roles the coding round that follows has a time limit, with extra time available as an accommodation.
Which model is used?
Model choice is configuration rather than code, and routes are provider-agnostic by design so a model can be changed or replaced without a release. What does not change is the boundary: whichever model runs, it does not receive personal data.

Where this connects to the rest of the platform.

  • Composite scoring and blind ranking

    A job score you set the weights for, defaulting to 35 percent vetted score, 40 percent the job’s own interview and 25 percent match. It orders a list. It never makes a decision.

  • Assessment integrity without surveillance

    Page, paste, timing and identity signals, each with PII-free evidence. No video recording, no verdicts, and environmental flags are excluded from scoring where accommodations apply.

  • AI governance, bias auditing and the audit trail

    Adverse-impact analysis on the four-fifths rule, a hash-chained audit trail, talent appeals, and DSAR handling. The evidence exists before anyone asks for it.

Read the reasoning

The evidence and the argument behind what is on this page.

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