For candidates
How to appeal a score or an integrity flag
If you think a score is wrong, or an integrity flag was raised unfairly, appeal it. A human reviews every appeal, and the target for a resolution is 48 hours.
An appeal cannot make your position worse. The worst outcome is that the score you already had stands, with an explanation you did not have before.
How to file one
- Open the scorecard in your candidate account and choose Appeal.
- Pick the reason that fits: an ambiguous or incorrect question, a technical problem, an answer that was strong but scored low, an approved accommodation that was not applied, an integrity flag you are contesting, or something else.
- Write your case. A sentence or two at minimum — a reviewer needs something specific to examine.
- Submit. You get a reference in the form
APL-YYYYMMDD-NNNN; quote it in any correspondence.
What to write
Be specific about what happened and where. A reviewer can act on:
- "Question 4 gave two options that are both correct under the stated constraints."
- "My connection dropped at roughly 12 minutes and the timer kept running."
- "I answered in Python; the rubric appears to have expected a SQL solution."
A reviewer cannot act on "this score is unfair" with nothing attached. There is no form of words that helps — the detail is the thing.
Nothing you write is shown to an employer.
What the reviewer sees
Your case and the flagged evidence. Not your identity.
How it can end
| Outcome | What it means |
|---|---|
| Upheld | The score stands, with a written explanation of why and what would move it |
| Adjusted | A correction was warranted; the before-and-after is recorded permanently |
| Retest granted | A technical failure is confirmed; you get a fresh sitting and the failed one does not count |
Every outcome is written to an append-only record: the reviewer, the decision, the reasoning. Nobody can quietly change a resolved appeal afterwards.
Appealing an integrity flag
An integrity signal is advisory — a probability, never a verdict. No flag has ever been able to decline a candidate; flags route to a person by design. When you appeal one, the reviewer examines the underlying evidence rather than the signal's number. A flag that is not upheld is cleared from your record.
One at a time
You can have one open appeal per scorecard. Once it is resolved you can file again if there are genuinely new grounds — resubmitting the same case does not get a different reviewer.
Next: Appeals Policy · AI Transparency Notice